Frequently asked questions

Who can use the SuezElectric App?

If you use a prepaid meter, then you can purchase an electricity token.

What payment methods are accepted?

  • Debit/Credit card.
  • USSD.
  • Bank Transfer.

How do I open an account?

  • Click on the sign up page on the right-hand corner of the web page.
  • Then fill in your personal data as follows: full name, phone number, email address.
  • Then input password of choice and enter login.

How do I purchase a unit?

  • Click on buy unit
  • Enter your meter number
  • Select the state your meter is located.
  • Input your phone number.
  • Select your meter type (either prepaid or postpaid but mostly prepaid).
  • Enter the amount you are buying and continue to purchase review.
  • Make payments and complete purchase.

How can I fund my wallet?

You can fund your wallet with money from your bank account for easy access to purchase a token at any time.

Are my transactions safe and secured?

All our platforms are safe and secured. We will never give your details to third parties.